Hutch's Bicycle Store
Reviews
Aaron A.
- 14 friends
- 1 review
Location, service, and staff here are top notch. Prices are higher, but only due to the higher level of equipment and service they offer to… Read More
Location, service, and staff here are top notch. Prices are higher, but only due to the higher level of equipment and service they offer to customers who expect quality and longevity from their purchase.
Service before the sale was very good, not great (my only complaint is that I, being young and not having an "I'm swim in a lake of money" kind of appearance, had to track someone down to answer my questions about road bikes) but they earned that star back after I purchased a bicycle. The staff really takes care of you when you become a customer.
All members of their staff seem to be experienced bikers. John, who is extremely knowledgeable, set the new bike up according to my specifications. When I arrived to pick it up he had it up on a stationary training mechanism and had me ride there in the store while he observed and asked a lot of questions about my comfort and position on the bike. He then made several more adjustments to maximize my riding comfort and enjoyment and fielded many questions from me about potential routes, the road biking community, etc. and was very personable and patient.
Best of all the staff invited me to return any time to have the bike fine tuned to my riding preferences and for any other reason. I saw several other people come in for just this reason--some with bikes that looked to have been purchased there years ago--and they gladly made adjustments for them, had a friendly chat, and got them back out on the road quickly. Very impressive.
They gave me a very reasonable deal on the excellent equipment I purchased, did not pressure me to buy anything at any point before or after the sale, and I'm confident they will take great care of me after the sale. Great experience.
I highly recommend Hitch's if you are looking for a quality product and shop experience. Well done. They've certainly earned my loyalty so long as they have a product that suites my needs.
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